Sygnyfy subscriptions are sold by Paddle, our merchant of record, so refunds are paid by Paddle to the payment method you used. This policy adds to the Sygnyfy Terms of Service.
Free trial
Every new organization gets a 14-day free trial. Cancel any time before it ends from Settings, Plan and billing, and you won't be charged. We email the owner 3 days and 1 day before the trial ends.
First payment
If Sygnyfy isn't right for you, email support@ic5labs.com within 14 days of your first paid charge, monthly or annual, and we'll refund it in full.
Cancelling later
You can cancel at any time. Your subscription stays active until the end of the period you've paid for, and we don't refund the rest of that period, except:
- Seat and billing changes: when you remove users on monthly billing, or switch from monthly to annual billing, Paddle credits the unused time automatically, as the Terms describe.
- Our changes: if we remove a feature central to your plan, end the agreement without cause, or change the Terms in a way you don't accept, we refund prepaid fees for the unused period.
- Billing errors: if you were charged in error, or charged twice, we refund the incorrect charge.
Your legal rights
If you're buying as a consumer, Paddle's buyer terms and the law where you live may give you additional rights, such as a 14-day right to cancel. Nothing in this policy limits them.
How to ask
Email support@ic5labs.com from the organization owner's address with your organization name and the invoice number. We'll reply within one business day, and Paddle usually returns the money within 5 to 10 business days.