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Sygnyfy
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Getting started

Sign up, start your trial, and analyze your first customer conversation in about ten minutes.

Sygnyfy (formerly ProductLab) turns customer conversations into evidence, and evidence into prioritized needs. This guide takes you from sign-up to your first analyzed transcript.

1. Sign up

Go to productlab.ic5labs.com and sign in with Google, GitHub, Slack, or your work email. With email, you finish signing in on Sygnyfy's secure sign-in page and verify your address.

2. Set up your organization

Your work in Sygnyfy belongs to an organization, usually your company or product team.

  1. Enter the organization name.
  2. Choose a plan: Team, Pro, or Max.
  3. Choose annual or monthly billing. Annual saves up to 21%.
  4. Enter a card in the secure Paddle checkout. Nothing is charged today: your 14-day trial starts, and Paddle charges the card when it ends unless you cancel first. We email you 3 days and 1 day before.

You become the organization's owner, with full rights to billing and settings.

3. Choose how to start

  • Start with sample data adds a sample product, three customers, two personas, three needs, and a customer call that's already analyzed. It's the fastest way to see how everything fits together. Sample records are labeled Sample, and you can remove them all in one click.
  • Start empty opens a clean organization.

4. Review the sample conversation

Open the sample conversation, Q4 roadmap review, from the guide card on your home page or from the Conversations list under Customers. You'll see:

  • Analysis: a short summary of the call, and counts of new evidence, matched needs, and suggested needs.
  • Evidence: each statement the customer made, with the speaker, timestamp, and a suggested need.
  • Transcript: the full call, with each piece of evidence highlighted.

Try it: Accept the first piece of evidence to link it to its suggested need, and Reject the one about the weather, which isn't product feedback.

5. Analyze your own transcript

  1. Add a customer under Customers, or import a list from CSV.
  2. Choose Log a conversation on the home page, on the Customers page, or from the + menu at the top.
  3. Pick the customer, add a short description, and paste the transcript or upload a .txt, .vtt, .srt, or .docx file. Sygnyfy shows the speakers it detected.
  4. Choose Save and analyze.

Analysis usually takes under two minutes for an hour-long call. You can leave the page; the evidence is waiting when you come back. See Conversations and evidence for tips on getting the best results.

6. Keep going

The Get started checklist on your home page tracks the rest:

  • Create your products and the personas you already know.
  • Add customers.
  • Upload customer conversations.
  • Review evidence in the Need Designer.
  • Invite a teammate.

When the trial ends, your subscription starts automatically. To change your plan or billing, go to Settings, Plan and billing. See Billing and AI allowance.